Shipping & Return Policy

SHIPPING POLICY

Processing Time: Orders are typically processed within 3-6 business days. During promotional or sale periods, kindly allow our team 5-8 business days to process your order.

Shipping Methods: Orders will be dispatched via your selected shipping method at checkout.

Shipping Costs: Shipping costs are computed by the carriers based on factors including your order's total value, weight, package volume, and destination.

Delivery Time: Delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

If your order has not arrived in the proper designated time, please see the below tips to help you identify the party to contact to receive a status update:

Check the  tracking information that you received in your shipping email.

If the tracking shows the order is in transit, contact your local post office for additional details to understand the delay and expected delivery date.

 

RETURN POLICY

At A Simple Little Pearl, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with the items you've received, this return policy is here to make things right.

1. Eligibility for Returns

  • Timeframe: You may initiate a return within 7 days from the date of delivery. To be eligible, the items must be in their original, unused condition, with all tags attached.
  • Proof of Purchase: We require a valid order number, which can be found in your confirmation email sent from [contact@asimplelittlepearl.com], along with any relevant receipts or invoices.

2. How to Initiate a Return

  • Contact Our Customer Service: Please send an email to [contact@asimplelittlepearl.com] with the subject line "Return Request - Order #[your order number]". In the email, clearly state the reason for your return, whether it's sizing issues, a change of mind, or a product defect. Our customer service team will respond promptly, usually within 24 - 72 hours on business days.
  • Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. This number must be clearly marked on the outside of the return package.

3. Return Shipping

  • Shipping Costs: If you are returning an item due to a product defect or our error, we will cover the cost of return shipping. However, if the return is due to a change of mind, sizing issues that could have been avoided with reference to our size guide, or other non - defect reasons, the customer is responsible for the return shipping costs.
  • Shipping Method: We recommend using a trackable shipping service for your return to ensure that the package reaches us safely. We are not liable for any lost or damaged return packages sent without proper tracking.

4. Refunds

  • Processing Time: Once we receive your returned item and verify that it meets the return criteria, we will process your refund within 7 - 10 business days. The refund will be issued to the original payment method used for the purchase.
  • Partial Refunds: In case of a return of only some items from an order, a partial refund will be calculated based on the price of the returned items, excluding any shipping costs that were already incurred for the entire order.

5. Exchanges

  • In - stock Items: If you'd like to exchange an item for a different size or color, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item. If the item you want to exchange for is in stock, we will do our best to expedite the process.
  • Out - of - stock Items: If the item you wish to exchange for is out of stock, we will issue a full refund for the returned item so that you can make a new purchase when the desired product becomes available again.


By shopping at A Simple Little Pearl, you can rest assured that we have a fair and straightforward return policy to protect your interests.